Cancellation, Return and Replacement Policies at "Alia Al-Mihdhar"
By ordering from the Alia Al-Mihdhar website, you acknowledge that you have read, understood and agreed to the store's own policies, which means that you are bound by all of these policies, and that you are subject to all applicable laws and regulations, and you also acknowledge that you are responsible for compliance with any applicable local laws.
a. Cancellation Policies
We understand that you may change your mind after your order through our store and we would like to warn that if the order is canceled after changing its status to being in process or processing the order, only the value of the product will be refunded
After deducting the value of the bill of lading and deducting the electronic payment commission, whether paid or free, from the total value of the order.
To cancel your order, contact the customer service team by calling: +966549630937 or e-mail: [email protected]
How long does a refund take?
If you wish to cancel your order when you order it directly and before 12 hours have passed from the date of the order and for payments made through bank cards (all types), the amount will be returned to your bank card directly.
When more than 24 hours have passed, and when you want to cancel your order and for payments made through bank cards (all types), the amount will be returned to your bank card directly, after deducting the shipping fees and electronic payment, within 24 to 48 hours of receiving the returned products by Shipping company and it may take 7-14 working days to return the products by the shipping company.
When you do not receive your order "returned status" and for payments made through bank cards (all types), the amount will be added to your balance in the store within 24 to 48 hours of receiving the returned order by the shipping company and the process of returning the products may take by the company Shipping 7-14 working days.
B. Exchange and Return Policies:
How to request a replacement or refund:
In the event that you wish to raise a replacement or return request, after receiving your request, contact via WhatsApp on the number: +966549630937.
Please contact via WhatsApp and add pictures of the product in its condition that it reached you within 7 days maximum from the date you received the order.
the conditions :
All products must be returned unused with all tags attached in the same condition as received and in the original box and packaging.
We will not accept any exchange or return if the original packaging has been opened or tampered with.
Replacement and return operations are not accepted for the item(s) damaged by the consumer, soiled or used, and the store has the right to resend the shipment to the customer in case the product is tampered with or does not conform to the terms of replacement and return.
In the case of defective products and after checking and approval, you will be compensated with the same amount that you paid to your balance in the store.
Shipping fees for replacement or return are free of charge for one time only per order.
The amount paid by the customer is added to the balance in the store, which enables him to buy any product from the store he desires.
If the order is among the offers (a credit is added to the customer in the store, he can only use it in purchasing such as what was previously ordered and not any product in the store)
Is the delivery fee refundable or not?
Shipping and delivery costs are free for one time only per order.
When is return and exchange not possible?
In some cases, we will not be able to complete the return and exchange process, such as:
1. Raising the return or replacement request outside the specified time frame 7 days from the date of receiving the request.
2. The product has been used, damaged, or misused, ie it is not in the same condition as it was delivered.
3. Products that are defective and covered by the manufacturer's warranty.
4. Any consumable item that has been used or installed.
5. Products with serial numbers that have been tampered with or lost.
6. Anything missing from the box you received including price tags, labels, original packaging, and free samples.
7. Perfume products.
8. A return request is submitted to the customer, and when the product arrives and is safe, the full amount of the customer is returned (as a balance in the store), and the customer can buy any product in the store with the balance.
9. When requests for offers, two products at one price (and one product is returned), the balance will be added and the customer can use it in an order with the same product that was returned
Miscellaneous provisions:
Alia Al-Mihdhar has the right to refuse and cancel any request that it deems may affect the enjoyment of the rest of our customers with special offers
The products displayed on our online store and the gifts offered to our customers are for personal use or gifting to others. The company does not allow the sale of any product or gift obtained from its online store to another person.
The products offered for sale are subject to exhaustion, so in the event that we are unable to provide the required product, you will be notified immediately and we will cancel the product or your entire order as agreed upon.
All orders are subject to acceptance or rejection, and we reserve the right to refuse or cancel any order for any reason, including inaccuracy of products, defective pricing of products, specific restrictions on shipping some products, or that the product does not meet our specifications and will be withdrawn and no longer traded on our store or The buyer's inability to complete the purchase process or any other reason discovered.
In the event that we discover an error in the price of one of the products in the request of one of our customers, our customer will be informed immediately of this error and we will not be required to implement any order with a product that was priced incorrectly, whether the original price or its price in the special offers, and we reserve the full right to cancel the order and not implement it in In this case, our customer will be contacted by e-mail or phone to inform him that we will not be able to ship his order due to this problem.
In the event that the order was paid in advance, we will refund the entire value of the order as soon as possible or the value of the products that will be canceled from the order (if it is agreed to implement the correct part of the order).