Shipping and delivery policies
By ordering from Alia Al-Mihdhar website, you acknowledge that you have read, understood and agreed to our shipping and delivery policy, and this means that you are bound by these policies
and that you are subject to all applicable laws and regulations, and further acknowledge that you are responsible for compliance with any applicable local laws.
All of our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker, and Alia Al-Mihdhar cannot be claimed in any way for any compensation or entitlements in the event of the order confirmation and notification of the beneficiary or the customer receiving the order except in the following case:
If the merchandise you received is damaged or damaged, you can submit a return request to customer service through the approved means of communication, in order to take the necessary action regarding receiving the commodity, examining it, and completing the return or replacement procedures.
Delivery Shipping Policies:
Shipping coverage areas:
Inside the Kingdom of Saudi Arabia: We ship and deliver to all parts of the Kingdom of Saudi Arabia, except for some areas that are outside the delivery service. Our freight broker also delivers orders during working hours.
Outside the Kingdom of Saudi Arabia: Available and delivered to all countries of the world..
Shipping and delivery time:
The processing and delivery time of the order takes from (7-14) working days..
Confirmation and approval of orders and shipment?
- Prepaid applications: These are applications that are paid by credit cards, Mada, Apple Pay or bank transfer. They are considered approved applications and are reviewed by Alia Al-Mihdhar and then shipped. This situation is expressed by the processing of the application, and it may take a maximum of 14 working days, and that According to the availability of the product, this is considered the approval of the store to send the request to the customer.
- Requests for which the payment process is selected upon receipt are approved by contact to ensure the correctness of the contact data. Through the communication, the customer is given the option to cancel the order or approve it, and then the order is reviewed and shipped.
A delay in the delivery process may occur for reasons beyond our control, for example, but not limited to: holidays, official occasions, or exceptional circumstances.
The cost of shipping and delivery inside and outside the coverage areas in the Kingdom of Saudi Arabia is as follows:
The shipping value for all covered areas from the service provider inside the Kingdom is 30 Saudi riyals..
As for the areas that do not include the areas covered by the delivery company, the fees are 35 Saudi riyals.
External shipments (outside the Kingdom of Saudi Arabia) to any country in the world .. The cost of customs duties is paid by the customer
Note that customs duties vary according to the country to which the shipment is sent.
The shipping value for all covered areas from the service provider outside the Kingdom is 120 Saudi riyals..
(The shipping fee does not include customs duties)